FAQ
Food
What food should I expect a?
Each of our experiences offer a wide range of different foods, so it is best to check each experience individually for a more detailed answer. Beware that there might even be small changes due to seasonality when it comes to fruits and seafood. However, we are a Peruvian Culinary Experiences company, so all the classics like ceviche, lomo saltado, causa rellena (and even guinea pig sometimes!) are very likely to be on the menu. Yeah, if you were looking for couscous and tacos you are probably at the wrong place 😉
Do we eat a lot during the tours? Does it constitute a meal?
Definitely! We recommend not eating anything else other than a light snack before our experiences.
What if I have dietary restrictions or allergies?
Unfortunately, we currently don’t have the resources to cater our experiences to vegetarians, vegans or people with religious diet restrictions. However, if you suffer any allergy, make sure to inform us during checkout and we will take the necessary precautions.
There are alcoholic beverages served on the tours. What if I don’t drink alcohol?
In many of our activities alcoholic beverages are served. However, if you do not drink alcohol, don’t worry we will provide a non-alcoholic drink instead. Of course, no alcoholic beverages will be served to our guests under 18 years of age.
FAQ
Logistics
What is the maximum tour participants?
We are trying to keep our groups small so you can enjoy as much as possible your tour and create some interaction with your fellow foodies and your tour guide. The maximum tour participants is 8 people.
Do you offer other tours around Lima and in Peru?
We currently offer 3 culinary experiences in Lima. If you need guidance to develop your Peru’s adventure, feel free to contact us. Our Peru’s experts will be glad to set a time to talk and recommend you their favorite spots, based on their local eyes!
Do we have to book in advance?
We recommend to book at least 1 week in advance but we accept bookings up to 12 hours before the the tour or experience starts.
What languages are your experiences in?
Our experiences are offered in English and French. But if you’d like a private experience in another language, please email us at [email protected], and we will see if it’s possible to accommodate your group (4 participants minimum). Of course, we can offer it in Spanish too.
Are your tours family friendly? If I am bringing an infant/very young child, do I need to purchase a ticket for them?
Travelling with a child under 6 or an infant? If they’re not going to participate in the tasting , there is no need to buy a tour for them. However, still let us know if you’re going to bring an child under 6, so our guide knows and will be prepare for it.
How do Exquisito Perú benefits local communities?
Our tours and activities support local economy through local guides, visits to new entrepreneurs and small local restaurants. But that’s just the start of it. We have developped a partnership with the NGO Action Against Hunger Peru trough our social impact program 1 tour = 1 meal which means every tour bought give a meal to an in-need Peruvian family in Ayacucho. Finally, we are committed to provide experiences that are culturally, environmentally and socially responsible.
Is the tour wheelchair and baby stroller accessible?
Unfortunately, because the streets are sometime very narrow and there are no sidewalks everywhere, not all of our tours are 100% adapted and accessible to wheelchairs or strollers.
FAQ
Payment
Can I book a private group tour?
Of course, you can. In that case you’ll have to be a minimum of 4 people, or pay for the equivalent number of travellers.
I’m a solo traveller. Can I book a tour too?
Yes you can! Taking part to our tour, you’ll get the chance to meet other traveler foodies. True, we need a minimum of two people to organize the tour, but don’t be afraid to book even if you’re alone, we might have other booking for that same day, or if it’s really not possible, we will try to switch you over to another time if it’s ok for you. If not, we will fully reimburse you and hope you’ll be back to Lima soon!
What is your refund policy?
We understand that, sometimes, unexpected changes occur. It happens to everyone, us included! Our cancellation policy is as flexible as it can be and works as follow :
- 100% refund, minus transaction fees, up to 72 hours before the start of the tour. No questions asked!
- If you cancel anytime between 72 to 48 hours before the start of the tour, you will receive no refund but will have the option to either :
- Reschedule the tour at an available date
- Use the amount paid as a credit to book another tour
- Give away your credit to the person of your choice
- If you cancel anytime under 48 hours before the start of the tour, you will receive no refund and will have no option to reschedule, book another tour, or use the amount paid as credit.
Please note that these conditions only apply for bookings made directly through exquisitoperu.com. Bookings made through our distributors are subject to their own cancellation policies. If no cancellation policy is specified by our distributors, the cancellation policy mentioned above applies.
Be careful to be on time! If you arrive more than 10 minutes late to the tour start address, you may be considered a “no-show”. In case a pickup is included in the package, or is purchased separately, the tolerance before you may be considered a “no-show” is also of 10 minutes. “No-shows” means no refund without exception, and will be treated under the same conditions as a cancellation that occurred under 48 hours before the start of the tour.
Question 4
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