If you arrive more than 5 minutes late to the tour start address, you may be considered a “no-show”. In case a pickup is included in the package, or is purchased separately, the tolerance before you may be considered a “no-show” is also of 5 minutes based on the pickup time communicated. “No-shows” means no refund without exception, and will be treated under the same conditions as a cancellation that occurred under 24 hours before the start of the tour.